For families with one agency in mind

Check a home care agency before you hire

Start with the agency’s exact name. Then check whether it can send the right caregiver to your address on the days you need.

Check the agency

Verify the agency in three steps

1. Look up the exact name

Ask the office for the name on its New York State license or certification. In the state directory, match the name and location to the office you spoke with. For daily personal care, start with the Licensed Home Care Services Agency category.

Look up an agency by name

2. Ask who can cover your shifts

Give the care ZIP, start date, hours and tasks. Ask who will handle scheduling, whether the regular caregiver can cover all your hours, and who steps in if they call out.

3. Get the terms in writing

Ask for a written estimate and service agreement. Check the minimum hours per visit, what you pay to cancel and whom you can call about a missed shift.

Keep looking if an answer is still open

A state directory listing helps you identify the agency. Ask the agency directly about current availability and confirm any insurance coverage with your plan.

Find more NYC agencies

Want help with your next step?

Tell us where care is needed, what kind of help you’re looking for, and when you hope to start. Our team can talk through your options if you ask for a callback.

Request a home care callback